In most of the corporate and the business world, tapping and listening to calls taking place on mobile phone devices of the employees are legal and legitimate in many different ways. Primarily, the mobile phone sets that are company provided are tapped most of the time. The employer also has the legal liability to make the employee informed about the nature of the company provided the bugged mobile device.
There are following reasons why an employer or a manager of a company may need to intercept and record calls from the employees that work for him in the business sector.
- Quality Management
- Risk Management
- Trade Secret or Data Theft
- Illicit Behavior
Today’s fast pace and competitive business environments have to be assured security for the above concerns that every business demands from its workers. The assurances of these primary concerns play an essential role to provide a stable environment and a benchmark for the workplace. To confirm that the employees are working under this work code umbrella the employers and managers can record any incoming and outgoing calls of its employees and laws of most countries support the procedures that are adapted to secure the workplace. In most of the cases, the employers provide their own mobile device sets to workers that are pre-taped with spy applications that not only record calls but provide monitoring and surveillance on an astonishing level. It is unbelievable that technology that comes in small downloadable packages can be so powerful and useful to make the working environment a better place.
The law regarding the espionage of this kind certainly differs and favors the employers even when the employee offers the use of mobile devices for personal ownership is subjected to the Bring Your Device (BYOD) agreement.
It is highly recommendable to employers that a new incumbent to an organization understands the company’s monitoring and surveillance procedures and the legislation that supports it before the commencement of work.
Let’s disseminate the reasons that may arouse in an organization that will trigger the procedures to record employee calls which is a staple part of employee monitoring and surveillance in a corporate work environment.
Quality management is composed of two parts Quality Assurance and Quality Control. Quality Assurance is a procedure in which the maintenance of the quality level until the product is delivered. On the other hand, the Quality Control is the review of all the factors that are involved with the services and the production that the business is associated.
Members of the workforce that practice or influence the quality of a product or a service by a business need to be monitored and kept under the heed of surveillance to assure that the work that is provided is up to par with the standards maintained by the organization. Once the management finds discrepancies in the end product or service, the technology behind employee surveillance including the record of calls and its metadata plays an important role in the identification and the rectification of the situation.
Risk management revolves around the identification, analysis, control, transfer, reduction, and assessment of adverse factors that can negatively or adversely affect an organization in any manner, this terminology is widely used in the financial sector. In industries other than finance, risk management plays a vital role in mitigating the threats that might be simmering inside an organization.
One of its most exceptional applications is in the surveillance and monitoring sphere. It has many uses when it comes to keeping an eye on the workforce, for the sake of relevance to the matter of topic, the employee calls can be recorded and identified for potentially abusive behavior. The offense can be anything in the form of bullying, sexual harassment, and speech based on hate regarding racial, ethnic, and religious norms can be as threatening is seen as a threat and a risk to an organization. Call recording in an organizational environment where such elements may flourish is highly recommendable to take out the threat.
Trade Secret or Data Theft
Most successful organizations have trade secrets that they share with some exceptional employees. It is the reason these organizations rely on heavily on the signing of nondisclosure agreements to protect these secrets with their key employees. On the other hand, the reliance of companies on computer networks and other forms of technologies that some whiz kids are working in their private home garage may develop something that allows them to get their hands on sensitive information through social engineering. It is a dark reality and has happened in the past. To guard against such implications organizations have a legal right to fall for the resort of recording calls that includes mobile phone devices using spying software.
A valid reason for organizations to keep a watch on its employees by intercepting and recording calls is to prevent illegal behavior. Most organizations have a code of conduct that employees have to strictly adhere to during their work hours at workplaces. Not every disallowed behavior in the workplace comes under the radar of call recording, but there certainly are some problems that can be addressed with mobile phone call recording. These may include misuse of company allotted time, abusive language or behavior, conversations regarding actions that may work against the company like a conspiracy, lying, talking about illegal drugs and other violations, and theft, etc.
The most dangerous concern of an organization regarding an employee is productivity. Employers have this concern on a very grand level. It is highly essential for workers to reach the expectation of their managers. The incorporation of call recording techniques can create a new world of opportunities for people working for different organizations to hone in and improve their skills. It can be found to be very useful for employees who deal with other people via telephonic calls. Once their mobile phone devices are tapped, they can make live recorded conversations and then have feedback on how good and presentable they are, on live calls.
Relying on the studies conducted on human resources every organization nowadays understands the value of satisfying their employees in order to gain their loyalty. It plays a vital role to in the progress of the company when it has people that remain loyal to them for long periods. To sort out such employees, the organizations can analyze the recorded data from mobile phones that employees use to determine which employees are more loyal and useful in the long run of the organization.
Mobile conversations can be recorded by technology that may be controversial, but it is highly effective in documenting the calls resulting from discussions of corporate and business affairs. A simple app named TheOneSpy can work efficiently to make calls that can record conversations and do a lot more when it comes to monitoring and surveillance of information flow in an organization. TheOneSpy has nearly 250 features, one of which pertains to call recording. It is straightforward to download and install on a mobile device. The app subscription also provides a web interface for monitoring and managing information. In the following, you can learn more about the detail of the Call Recording features of TheOneSpy.