Something not making sense? Stuck on weird things you find confusing? There’s a plethora that you might want to know about TheOneSpy and we’ve built this FAQ section just for you. Check out the different question to see if you can find what you’re looking for.
Frequently Asked Questions
Is it legal to use TOS monitoring app?
Yes, it is legal to use TheOneSpy. TOS monitoring application was developed and carefully designed to support parents, guardians and employers to keep their children protective and the staff productive. TOS Application allows its user to make the application’s icon visible or hidden in the targeted device after completing installation which makes it more user trusted application worldwide.
What is TheOneSpy and how is it installed?
- Get hold of the targeted smartphone.
- Install and activate TheOneSpy on the phone.
- Log in to your online account to view complete details of the phone’s data.
How do I get started with TheOneSpy?
Is it easy to install TheOneSpy?
Is TheOneSpy like any other spyware in the market?
No, it is not so. This point, however, needs a bit of clarification. Spyware, by definition, is any program that can be installed remotely without requiring human intervention. TheOneSpy however needs the device to be physically accessed and manually installed. Not only that, it works in harmony with all the major antivirus software, unlike spyware that creep into our systems in viral forms and are caught and detected by antiviral programs. This also rules out the possibility of TheOneSpy being a spyware as it is never detected and manifested.
Does TheOneSpy offer any user manual that can be read before purchase to understand the functioning of the program?
TheOneSpy offers an intelligent installation wizard on your online control panel that takes you step by step through the entire installation process. This eliminates the need for any manuals to be provided publicly. Still, if you have any queries related to the product or need any further help with the installation process, our top notch and friendly customer support team is always there to guide and facilitate you in any possible way that it can.
Is it advisable to send the target device to far off places such as another state?
Is there any other way that TheOneSpy can be installed without accessing the phone physically?
If the target phone is protected by an unknown password, can I still install TheOneSpy? Can your team help me in tracking the password in some way?
Which smartphones are supported by TheOneSpy?
- BlackBerry – Must be running OS 5.x – 7.1 only and not locked by a passcode
- iPhone – Must be running iOS 6.x – 8.0 that can be jailbroken and is not locked by a passcode
- Android – Must be running Android OS 2.3.6 – 5.1.1 – 6.1 – 7.0 and not locked by a passcode
How much time does it approximately take to install TheOneSpy onto the target device?
Is it legal to install TheOneSpy?
How exactly is the data transferred from the target device to my online account?
Does TheOneSpy only upload data that is in English language?
Am I subjected to certain limits when it comes to storing data on my online account at TheOneSpy?
In what ways can TheOneSpy be helpful?
- Mothers can check on their babies by placing the monitored device near them at night or when they are with the babysitter.
- Law enforcement agencies can pursue suspects and gain evidence against them. Moreover criminals released on bail can be tracked to see if there are any positive changes in behavior.
- Nurses can monitor the activity of very critical patients 24/7 as well as track locations of elderly patients to check on their safety and wellbeing.
- Men deployed in troops can provide devices with this software installed to their family members so that they can check on their safety at all times.
Does the phone need to be restarted after the completion of installation?
- For iPhone, a restart (respiring) is required once after the completion of installation
- For Android, if you choose to hide the SuperSU icon, then a restart is required for some rooted devices.
- For Blackberry no restart is required.
How can I be sure that my data on your TheOneSpy server is stored securely?
Firstly, each user is granted a secure username and password that no one else can possibly access. Secondly. The online account uses AES/PKI Encryption along with HTTPS Encryption which ensures complete safety of your online data.
Can TheOneSpy be installed on an iPhone that has not been jail broken first?
Is it necessary for an Android device to be rooted first, in order to install TheOneSpy?
- Premier version:
Premier version is a public name of TheOneSpy app rooted version. If user willing to buy this particular premier version then he/she can use all the rooted features if the target android device is rooted otherwise he/she may just use the unrooted features.Unrooted version: Un-rooted version will support only un-rooted features such as spy on messages feature includes text messages, call logs, Contact list, bookmarks and browsing history. Track GPS location features along with the GPS location tracker, view their location history, view current and GPS location. Appointments, Calendars, Sim Change Notification etc. Un-Rooted Version of TheOneSpy available in Lite and X-Lite packages. It can install on all the unrooted compatible android devices and can get logs of all static data.
Is it possible to monitor multiple devices from one TheOneSpy license at the same time?
License for one account enables you to pursue one target. So, it is obvious that if you want to monitor more than one person simultaneously, you would need multiple licenses for that. However, the good news is that TheOneSpy, with its unlimited device switch feature, enables you to monitor one suspect across multiple devices. This means no matter how much the target tries to dodge you out of it by making frequent switches from one device to the next; you can stay on it and that also using a single license. In the scenario of switching device, the subscriber will inform us and can download the respective version as per the device compatibility.
Can I record phone calls using TheOneSpy?
Yes. Call recording feature is activated for Xtream and Premier packages of TheOneSpy. This holds true for Android devices only. All you need to do is to enable call recording feature from your online dashboard. Once activated, all the calls will be automatically recorded and uploaded to your online account, where you can listen to them at your convenience.
Which images can I view on their phone and tablets?
Which file formats are supported by TheOneSpy for multimedia files?
- Images: JPEG, GIF, BMP, EXIF, TIFF, RAW, PNG, PPM, PGM, PBM, PNM, ECW
- Videos: CGM, SVG, ODG, EPS, PDF, SWF, WMF, XPS, EMF, EMF+, EMZ, MP4, WMV, ASF, 3GP, 3G2, M4v, AVI
- Audio: MP3, AAC, AAC+, eAAC+, AMR, AMR_WM, QCP, WMA, MIDI, RA, PCM, AIFF, BWF, au, MP4, WAV
Does TOS offer any kind of discounts?
Do I get any form of discount on buying multiple licenses of TOS?
On purchase of bulk licenses simultaneously or within, you qualify for our volume discount scheme. In order to avail this discount, you need to simply submit a support ticket to us on our website along with the details of the purchased licenses. This will give us room to check all the devices for compatibility and then craft a volume discount based on the number of compatible phones.
I am interested in reselling TOS. Do you offer a reseller scheme?
How long do I have to wait for the welcome email to be received after the purchase?
In case that the provided email address is a valid one, you should expect the welcome e mail within minutes of your purchase. Don’t forget to check the junk/spam folder as sometimes, the email may be routed to that folder.
When do I get my activation code?
When does my one-year TOS subscription start? After the purchase itself or at the time of activating the software on the phone?
How soon can I start monitoring after the installation and activation of TOS on the target device?
Who do I look forward for technical support, if needed?
Our best breed customer support team is available to help you round the clock. If you need any technical assistance, simply click the Chat button to live chat with our support team members or press the Help button to leave a message for our team and they will surely get back to you. You can also send us a support ticket via Customer Support Care
What are the support hours extended by TOS?
How do I access the data on my TOS online account after purchase?
- Dashboard login URL : Cp.theonespy.com
- Username : Test.Tester101
- Password: 14245868
- Activation Code: ##125****
Can I access my TOS online account from a tablet or a smartphone apart from a PC?
Yes, the application works equally well on a tablet or a smartphone as on a PC.
I don’t seem to be pleased with TheOneSpy services. How do I get a refund?
Fine. I did submit a request for refund at TOS. How long will I have to wait before I get my money back?
Nobody got back to me from your support team even though I submitted a ticket to the TOS? What to do?
I log in to my account with the credentials that TOS gave me but repeatedly get the message that my details are incorrect. What am I missing?
A common error that many users commit, is that they forget to include the prefix ‘user’ when punching in their username For example if your username was user123456 and your password was xyz and you tried to log in as 123456 and xyz it will not work. Note: Usernames and passwords are case sensitive so please make sure that your Caps Lock key is not turned on as it may lead to an error with the entered username or password.
Is the username and password for my online account changeable?
Certainly! Once logged in simply click the Account tab and you can change the username and password from that menu.
I purchased TheOneSpy but never received a welcome e mail. When do I get it?
At what times is the data uploaded from the target phone to my TOS online account?
What are events? How frequently are they updated?
What if I can’t wait an hour? What if I want to view the data now?
Can TheOneSpy help me filter specific information through my entire online TOS data?
Am I running the latest version of TOS? How can I be ever so sure?
What is the exact procedure to switch my TOS license from one device to the next especially that works on a different platform (e.g. iPhone to Android)?
If I wish to upgrade my TOS package, can I do so remotely, if I don’t have access to the phone itself?
Why was this FAQ section so lengthy and extensive?
Read so far? Bravo! You have learnt almost everything that you need to know about TOS. Want to know why we did it so extensively? Basically, we want to remove ambiguities and confusions in the mind of our readers. We want our customers to have a thorough knowledge of our product so they can make the most out of it. We wish to be completely open and transparent about our product, unlike our competitors who do succeed in making a grand show of their products but fail to deliver results. We want you to be completely happy with our product and recommend it to friends and family too! It is this vision that has helped us so far in outdoing others and delivering the most comprehensive smartphone monitoring software on the market today.
How will TheOnespy help me?
The welcome e-mail does not contain any download link to installing TheOneSpy. Does this mean that the email is a scam?
How do things proceed once I have purchased TheOneSpy?
What happens if the target phone breaks or is damaged in some way?
Is it possible to listen to live phone calls with TheOneSpy?
Can I use TOS to listen to ambient sounds?
What is the best way to remain up-to-date with the latest news about TheOneSpy?
What happens if the target changes his/her SIM card? Will I have to reinstall it on the phone?
How do I make payment for buying TheOneSpy?
- Credit Cards ( Master Card/ Visa/ American Express/ UCB/ Discover)
- Diners Club
If I buy TheOneSpy, will it show on my credit card statement?
The purchase will be listed as (Ox-i-Gen Inc.*TheOneSpy) and it will not be mentioned that you purchased a spying app.
Does TheOneSpy Offer Online Payment Security?
Yes, we offer a special online security featured named as 3D Secure. It protects credit card transactions carried out through Visa or MasterCard. This feature requires you to enter a onetime password that is sent to your given mobile number.
Why I require 3D code to complete the purchasing transaction?
This security service is for your own benefit as recently there has been many cases regarding online Credit Card misuses. Just to prevent this, we have added this online shopping security step in our purchasing process in which you will be asked to enter a security code to complete your purchase. Your bank will send you an email or an SMS regarding a security code at the last step of the purchase where you need to enter it else the purchase will be declined. This is required for each purchases, whether its a renewal or a new purchase.
How Does 3D Secure Avoid Unauthorized Transactions?
How will TheOnespy help me?
Can the phone user find TheOneSpy on their phone?
How can I make sure that the app will work on my target’s phone?
TheOneSpy is a name trusted by thousands of people. That trust was build on our superior features and stellar compatibility. This is nothing something you should worry about at all. We promise results because we can produce results. I’m not sure if TheOneSpy will be able to do what it claims If you aren’t sure about our abilities then don’t take our word for it, check out what our customers have to say by having a look at Testimonials page. We guarantee you won’t regret your journey with us as part of the TheOneSpy family. I’m not sure if TheOneSpy is what I really need Our apps are designed for people who are looking to monitor their employees or children. If you need an app that can provide constant updates, while staying invisible, then this app will suit you. If you’re still not sure have a look at our Testimonials to see how our users are making use of their subscriptions
Why should I trust you?
Are you guys expensive as compared to your competition?
How do I buy an app from you guys?
What payment methods would work for the app?
- Credit Cards ( Master Card/ Visa/ American Express/ UCB/ Discover)
- Diners Club