Get Started
✅ Refund & Billing Policy

Refund & Billing Policy

You can claim a refund within 14 days if you are not fully satisfied with TheOneSpy services or purchase. Read the full conditions below.

Last updated: 4 August 2023  ·  Questions? [email protected]

Refund Policy Overview

Our refund policy does not apply to those users who don't have physical access to the connected device.

You can claim a refund within 14 days if you are not fully satisfied with TheOneSpy services or purchase. However, refund time will be subject to starting since you have made your purchase, and further refund policies will be applied in accordance with the conditions outlined below. Moreover, the customer needs to discuss the logical issues about the services with the customer care representatives to get professional and technical support to address their concerns.

Partial Refund Conditions

TheOneSpy customer can make a refund request within 14 days of purchase — in response a partial refund will be entertained if your request falls under the following conditions:

  • In case of a device compatibility issue, a 50% partial refund will be offered for the price of the Remote Installation Support add-on.
  • If the connected device is activated with Antivirus or antispyware and the customer is not willing to remove it, 50% of the amount will be refunded to the purchaser.
  • If TheOneSpy customers won't be able to access the managed device and issues remain unresolved, 30% of the purchaser's amount will be refunded.
  • If the customer is unable to cancel the subscription, then a 30% refund will be offered and the user can use the rest of the services and also get a 30 days extension.
  • If TheOneSpy customer care team does not respond to the customer's queries within 24–48 hours, and the customer doesn't want to prolong the services, 50% of the amount will be offered.

No-Refund Conditions

There would be certain conditions for TheOneSpy customers. If the refund claim requests don't meet or are beyond the limits, then no refund will be offered:

  • The TheOneSpy customer care team refuses to refund if the team has evidence that the product has been consumed and the customer asks for a feature they misread on the website.
  • For Renewal Users: our policy does not include a refund provision. Once the renewal has been processed, it is considered non-refundable.
  • Refund will not be processed if the customer has mistakenly got the subscription or says "I have changed my mind." Furthermore, if the connected device no longer has internet access due to odd reasons.
  • The customer won't be able to get a subscription to the TheOneSpy plan once a refund claim is made, or if the customer has not followed the TheOneSpy installation guidelines properly.
  • Our license suspension policy does not allow for refunds. Once a license has been suspended due to any violation or the days of the service have expired, the associated fees are non-refundable.
  • If the connected device runs with any operating system other than Android, Mac, and Windows, and a purchase has been made, TheOneSpy won't be responsible for a refund.
  • If the technical issues have been resolved by the customer care team and the customer doesn't update the application on the connected device.
  • In case the customer won't be able to install the Team Viewer QS app on the connected device for remote installation support due to poor internet on the connected device, then refund will be refused.
  • If a user has mistakenly purchased the wrong service plan and desires to switch to a different service (e.g., moving from Android to iPhone), these changes do not qualify for a refund.

Chargeback Policy

If you are going to purchase TheOneSpy.com, it means you agree to the terms and services given below.

Usually, chargebacks happen in case your payment card provider has reversed the transaction to return funds. If someone has made a payment via the website and at the end of the day claims for a legitimate charge by putting a chargeback without authenticity or making a false statement, we retain the right to blacklist you on our platform in accordance with the evidence we have.

We have a zero-tolerance policy when it comes to dealing with unmerited chargebacks. TheOneSpy requests that buyers first contact our customer care team rather than directly going for a dispute with the bank against any transaction.

The Billing Policy

The TheOneSpy billing policy has been explained in such a way that it could ease the payment and access methods. The policy will regulate from the day the user has signed up to get TheOneSpy services. All changes made in the policy will be informed to users.

  • All payments are collected via Credit Card, Master Card, and Visa.
  • CyberSource/HBL is the authenticated e-commerce merchant for TheOneSpy.com. The user's transaction will appear as "TOSAPP*Paddle/OneSpy*AskNet*NexWay/OXI*CyberSource*" on your credit card statement.
  • The user account will be terminated immediately, permanently, or temporarily in case of any outstanding dues or non-payment.
  • If the customer care team asks the user for payment, it will expire within 24 hours and the account will be terminated permanently unless the user pays.
  • If the payment information of the End User alters, we should be informed about the changes via email while all outstanding dues are the user's liability.
  • TheOneSpy doesn't offer an auto-renewal option. Once the user's account expires, the user will have to deal with the renewal process similar to the original purchase process.

Last Update: 4 August 2023.

SOFTWARE INTENDED FOR LEGAL USE ONLY. It is the violation of the applicable laws to install App on a device you do not own. The law generally requires you to notify owners of the devices on which you intend to install TheOneSpy App.