The Billing Policy
The billing policy for TheOneSpy user has been defined in a way that could ease the payment and access methods for our users. The policy implies since the date you have signed up to use TheOneSpy. Under certain circumstances, which are generally not known, the policy might get altered. The alteration would be informed to the user. As soon as the information is provided the new policy shall be followed. The policy is:
- Payment is collected through Credit Cards Master, Visa.
- In-case, of the Credit Cards, the entire fee subscribed by the Card badge and the relevant taxes shall be charged.
- CyberSource/HBL is the authorized e-commerce merchant for TheOneSpy.com. Your transaction will appear as “TheOneSpy*Ox-I-Gen*61290373846PK” on your credit card statement.
- In case of default of non–payment or any outstanding dues, the account of the user might get terminated temporarily or permanently, whatever would be the situation.
- If the user has been asked for the payment, the ultimatum ends after 24 hours, after which the account would get terminated temporarily or permanently in case of default.
- If the payment information of the End User alters, we should be informed about the changes via an E–mail while all the outstanding dues are the liability of the user.
- In case the credit card expires while the usages of TheOneSpy, the outstanding dues are the liability of the user; we expect accurate information from the user.
- The account will not be renewed automatically as we do not offer automatic renewal option. After expiry, the user will be required to go through a renewal process as done at the time of a new purchase. It can be done through the user’s dashboard or from the Buy Now page. Contact Customer Support if you confront any issues in the renewal process
Refund Policy of TheOneSpy
As like the Billing Policy, the Refund Policy of TheOneSpy has also been described. It is made for the best interest of our users. In the case of any unsolved problem relevant to TheOneSpy app, the refund policy comes into action. Before getting towards the policy, kindly note:
OS Platforms and Supported Web Brower:
TheOneSpy is not usable from every platform. It is only supported Android, iOS, and BlackBerry. So before making any purchase kindly make sure that your device’s platform supports the app.
TheOneSpy application can only be downloaded by using “Mozilla Firefox“ on Android devices.
- Initially, the user has to install the app and later on test TheOneSpy services.
- At the end of the day, he/she finds any technical issues on the particular requested features, the user can contact the customer care representative within 24 hours to fix the issues or to claim for refund in-case not convinced properly.
- In case the user doesn’t install the app and wants a refund, then the refund will not be made no matter what if he/she requests within 24 hours.
- The user should state a Reason of Refund with details at the time of requesting a refund. Details are mandatory on which the evaluation of refund percentage will be calculated accordingly.
- Refund request later than 24 hours will not be entertained.
Note: The request is supposed to be made within 24 hours by the user. The refund request will only be entertained if user faces technical issue with TheOneSpy services.
Policy for Lump Sum Return:
- If an unresponsive feature is discovered because of no support in the device, then 40% is refunded.
- If the user is no more interested in using the app after the purchase, or purchase app mistakenly or change of mind, then 0% is refunded even the user fall under the 24 hours refund eligibility we simply do not issue the refund on the mind and heart change. If you have faced any technical issues with TheOneSpy Software then we are here to work with you and resolve the issues so that you can enjoy the unlimited monitoring experience.
- If an iPhone user is not interested to jailbreak his/her device after knowing that app needs a jailbroken device and the user falls under the 24 hours refund policy then 45% of the payment is returned.
- If an Android user is not willing to root the Android device for the app and he falls under the 24 hours refund policy then 20% of the refund is made.
- In case a user installs and activate the app on the targeted device and claims a refund within the 24 hours of the purchase, then he/she will get 40% in the refund.
- If a user claims that, he didn’t successfully install the app on his/her targeted device and the video installation guide is very tough for him/her to continue the installation process, then the 20% will be refunded if the request made within the three days of purchase.
Provision of Additional Days:
If the user does not get a chance to install TheOneSpy on the target device after its purchase due to any reason, then he/she may contact the customer support team representative. In conditions like this, we offer an extension in the installation for up to 15 days.
- The user can file a refund request by sending an E-mail to email@example.com, which is entertained by the Sales Department.
- After sending the request of refund E-mail, please notify any of our online support assistant for faster the refund procedure.
- Kindly make sure that no request is made over support chat.
- The refund procedure takes 1 to 3 working days, counting between the Mondays to Friday.
Note: We retain the right to repay an order and terminate support and services if you are forbidding us or we found you are using this service for disallowed motives.
—- Last Update: 27 August 2018.