Our refund policy does not apply to those users who don’t have physical access to the target device.
You can claim for refund within 14 days in-case you are not fully satisfied for TheOneSpy services or purchase. However, refund time will be subjected to start since you have made your purchase and further refund policies will be applied with accordance of the conditions outlined below. Moreover, customer needs to discuss the logical issues about the services to the Customer care representatives to get professional and technical support to remove your concerns.
Partial Refund Conditions
TheOneSpy customer can make refund request within 14 days of purchase, in response a partial refund will be entertained if your request falls under the following conditions:
- If TheOneSpy customer is not fully satisfied due to any other odd reason; a refund of 50% amount will be processed.
- A partial refund of 50% will be offered for the price of Remote Installation Support add-on in case of a device compatibility issue.
- In –the case target device is activated with Antivirus/AntiSpywaree and customer is not willing to remove it, 50% amount will be refunded to the purchaser.
- If TheOneSpy customer won’t be able to access target phone and issues remain unresolved then 30% amount of the purchaser will be refunded.
- If the customer is unable to cancel the subscription, then a 30% refund will be offered and the further user can use the rest of the services and also get 30 days extension of TheOneSpy services.
- If TheOneSpy customer care team does not respond to the customer’s quires within 24 -48 hours, and customer doesn’t want to prolong the services 50% of the amount will be offered.
There are would be certain conditions for TheOneSpy customers if the refund claim requests don’t meet or beyond the limits then no –refund will be offered
- TheOneSpy customer care team refuse refund if the team has the evidence that product has been consumed and incase customer ask for a feature once going through the website and at the end of the day misread from the list.
- Refund will not be processed if the customer has mistakenly got the subscription or say “I have changed my mind”. Furthermore, if the target device has no longer have internet access due to odd reasons.
- Customer won’t be able to get subscription to TheOneSpy plan once made refund claim or customer has not follow the TheOneSpy installation guidelines properly. Furthermore, if the customer supposed to monitor web browsing history or private Incognito mode then refund will be refused.
- Target device running with any other operating system apart from Android phone, MAC, and windows and purchase have been made then TheOneSpy won’t be responsible for refund at all.
- If the technical issues have been resolved by the customer care team and customer don’t update application on target device.
- Incase customer won’t be able to install Team Viewer QS app on target device for remote installation support due to poor internet on target device then no refund will be refused.
- TheOneSpy application work under complete secrecy means no sign of detection on target device. So, there is no other chance for the customer making claims application is not undetectable for having refund.
If you are going to make purchase through TheOneSpy.com it means you are agree to terms and services given below
Usually chargebacks happens in-case your payment card provider has reversed the transaction to return funds if your claims are false. However, there are plenty of other reasons of chargebacks we are fully aware of the facts.
If someone has made payment via website and at the end of the day claims for a legitimate charge by putting a chargeback without authenticity or make false statement, then we retain the rights to make you blacklist on our platform with accordance of the evidence we have had to refute your false chargeback request.
We have zero tolerance policy when it comes to deal with unmerited chargebacks
TheOneSpy request to the buyers that first contact with our customer care team rather than directly go for the legitimate dispute with the bank against any transaction. In-case buyer have made legitimate dispute with their bank without contacting our team then you are going against our terms and conditions.
The Billing Policy
TheOneSpy billing policy for the users has explained in such a way that it could ease the payment and as well as the access methods. The policy will regulate the day user has signed up to get the TheOneSpy services. There could be particular conditions that are unknown and at the end of the day policy get changed or amended. However, all the changes being made in the policy will be informed to the users. The moment the information has provided to the new policy it will be followed or implemented instantly. The policy is as under:
- All payments are collected via Credit Card, Master Card and as well as though Visa.
- In-case user is supposed to use Credit Cards, complete fee subscribed through Card badge and the taxes shall be added.
- CuberSource/HBL is the authenticated e –commerce merchant for the TheOneSpy.com particularly. The particular transaction of the user will comes as “TOSAPP*Paddle/OneSpy*AskNet*NexWay/ OXI*CyberSource*” on the statement of your credit card.
- The user account will be terminated immediately permanently or temporary in any situation in-case of any outstanding dues or non –payment reason.
- If the customer care team ask user for the payment, it will get expired within 24 hours and at the end of the deadline got ended the account of the user will be terminated permanently or unless user pay the payment.
- If the payment information of the End User alters, we should be informed about the changes via an E–mail while all the outstanding dues are the liability of the user.
- In-case the payment information of the particular user got changed, and then he/she needs to inform us via an Email. However, all the outstanding due payments are liability of the user.
- TheOneSpy don’t offer auto –renewal option in-case user account needs to renew. Once the account of the user got expired the user will have to deal with the renewal process similar to the process he/she has been done at the time of purchase. User can easily do it through its control panel or via Buy Now page available on TheOneSpy official webpage. You can make contact to the customer care team for further assistance having issues in renewal process.
—- Last Update: 8 August 2019.